> For the complete documentation index, see [llms.txt](https://adagio-io.gitbook.io/adagio-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://adagio-io.gitbook.io/adagio-documentation/account-configuration/manage-supply-chain-related-files/commons-errors.md).

# Commons errors

{% stepper %}
{% step %}

### App store url : Invalid URL

<figure><img src="https://3602992756-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4zBjf9CHegeJtXedq8Iv%2Fuploads%2FBBaMfbLfhtkMH7RyYTW6%2Fimage.png?alt=media&amp;token=ab4c8eee-10ff-45db-bc63-6cc0986d3f51" alt=""><figcaption></figcaption></figure>

The crawler doesn't reach the app store URL for this bundle.

1. Ensure the app exists in the Android or Apple store
2. Refresh the crawler and check if the problem is solved
   {% endstep %}

{% step %}

### App store URL : developer domain missing

<figure><img src="https://3602992756-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4zBjf9CHegeJtXedq8Iv%2Fuploads%2FPtxcWsn8HImNlLeo5A9u%2Fimage.png?alt=media&amp;token=d36974a0-bd92-422b-99ea-411fe123e414" alt=""><figcaption></figcaption></figure>

The crawler cannot find the developer domain from the store page

This is mandatory to retrieve the (app-)ads.txt page.

* Ensure the developer domain exists in the Android or Apple store
* Refresh the crawler and check if the problem is solved
  {% endstep %}

{% step %}

### (App-)Ads.txt

<details>

<summary>HTTP connection error</summary>

<figure><img src="https://3602992756-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4zBjf9CHegeJtXedq8Iv%2Fuploads%2F0p0AlP2TmGfnb2HSSW1j%2Fimage.png?alt=media&amp;token=0d59ac28-cd8f-4c00-a577-4b432a7482a9" alt=""><figcaption></figcaption></figure>

1. Make sure that the file complies with the [the IAB guidelines](https://iabtechlab.com/ads.txt/)
2. Refresh the crawler and check if the problem is solved

</details>

<details>

<summary>Time out</summary>

<figure><img src="https://3602992756-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4zBjf9CHegeJtXedq8Iv%2Fuploads%2FpZ4DCwTwWBMm2s0xc4q4%2Fimage.png?alt=media&amp;token=525755c4-bf4f-4ba6-8d1f-f705edbf35a1" alt=""><figcaption></figcaption></figure>

1. Make sure that the file complies with the [the IAB guidelines](https://iabtechlab.com/ads.txt/)
2. Refresh the crawler and check if the problem is solved

</details>

<details>

<summary>Not expected format</summary>

<figure><img src="https://3602992756-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4zBjf9CHegeJtXedq8Iv%2Fuploads%2FE0gZBUrlgEk1lw0hlfDS%2Fimage.png?alt=media&amp;token=1c0e4322-c6b1-4961-89d3-1890c0405eed" alt=""><figcaption></figcaption></figure>

1. Make sure that the file complies with the [the IAB guidelines](https://iabtechlab.com/ads.txt/)
2. Refresh the crawler and check if the problem is solved

</details>

<details>

<summary>404</summary>

<figure><img src="https://3602992756-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4zBjf9CHegeJtXedq8Iv%2Fuploads%2FWSnOJY14w85i1mnhsqcj%2Fimage.png?alt=media&amp;token=142709e6-6812-4f5b-aeac-05e2de08f2a9" alt=""><figcaption></figcaption></figure>

1. Make sure that the page is reachable
2. Refresh the crawler and check if the problem is solved

</details>

<details>

<summary>403</summary>

<figure><img src="https://3602992756-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4zBjf9CHegeJtXedq8Iv%2Fuploads%2F6078ovtbtjnen8pxopir%2Fimage.png?alt=media&amp;token=e007bbad-1116-4f39-b31c-6afce3dd9f30" alt=""><figcaption></figcaption></figure>

1. Please follow the steps in [Adagio Bot](https://adagio-io.gitbook.io/adagio-documentation/additional-useful-information/adagio-bot)
2. Refresh the crawler and check if the problem is solved

</details>

<details>

<summary>503</summary>

<figure><img src="https://3602992756-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4zBjf9CHegeJtXedq8Iv%2Fuploads%2FF0R0u1J35NRjyEolwuLV%2Fimage.png?alt=media&amp;token=7e14f112-a92b-4c2a-bc31-38a4fd54abc5" alt=""><figcaption></figcaption></figure>

1. Please follow the steps in [Adagio Bot](https://adagio-io.gitbook.io/adagio-documentation/additional-useful-information/adagio-bot)
2. Refresh the crawler and check if the problem is solved

</details>

<details>

<summary>domain is reserved</summary>

<figure><img src="https://3602992756-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4zBjf9CHegeJtXedq8Iv%2Fuploads%2FhYbtRM6s3guWsJoVVRz4%2Fimage.png?alt=media&amp;token=671f0ddf-7c8e-4192-b31f-704275233013" alt=""><figcaption></figcaption></figure>

The crawler did not find the developer domain in the app store

1. Make sure that it is indeed present in the app store
2. Refresh the crawler and check if the problem is solved

</details>
{% endstep %}

{% step %}

### Sellers.json

Error in the json format

1. Make sure that your json complies with a tool like [Json formatter \&validator](https://jsonformatter.curiousconcept.com)
2. Refresh the crawler and check if the problem is solved
   {% endstep %}

{% step %}

### DIRECT relation ship

<figure><img src="https://3602992756-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4zBjf9CHegeJtXedq8Iv%2Fuploads%2FqSC0USTMLuJrthNWpPw5%2Fimage.png?alt=media&amp;token=f7cf2de3-af9d-41ce-9bc4-4d4f7f78d4f0" alt=""><figcaption></figcaption></figure>

1. Make sure the (app-)ads.txt contains your line according to the format :\
   `yourdomain.com, sellerID, DIRECT`\
   `(`DIRECT is mandatory)
2. Make sure your sellers.json contains the sellerID according to the format :

   ```
   {
         "seller_id": "sellerID",
         "name": "the domain",
         "domain": "domain",
         "seller_type": "PUBLISHER"
       },
   ```

   (PUBLISHER is mandatory)
   {% endstep %}

{% step %}

## Adagio lines

<figure><img src="https://3602992756-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F4zBjf9CHegeJtXedq8Iv%2Fuploads%2FH4k48SdSeKtNI4toA5YX%2Fimage.png?alt=media&amp;token=f7c266b1-43c6-45ba-bb8c-251c28970e7a" alt=""><figcaption></figcaption></figure>

1. Follow the indications of the missing lines to resolve the error
2. Refresh the crawler and check if the problem is solved
   {% endstep %}
   {% endstepper %}

##

##

##


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